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What is Patient-Centered Communication in Healthcare?
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What is Patient-Centered Communication in Healthcare?

Have you ever left a doctor’s appointment feeling confused or unheard? In today’s healthcare landscape, good communication is more important than ever. 

But what does it mean to have truly patient-centered communication in healthcare? This blog post will delve into the core principles of this approach, exploring how it empowers patients, strengthens relationships with healthcare providers, and ultimately leads to better health outcomes.

What is Patient-Centered Communication?

Patient-centred communication
Patient-centred communication

Patient-centred communication is a way of interacting with patients in healthcare that shifts the focus from solely the medical condition to the whole person. It emphasizes a collaborative approach where patients are active participants in their care.

Core Principles of Patient-Centered Communication

Effective communication in healthcare isn’t just about conveying information. It’s about creating a space where patients feel heard, respected, and empowered to participate in their own care. 

This is where patient-centered care communication comes in. It’s a collaborative approach built on five key principles:


Respect for the patient’s autonomy and dignity is at the heart of patient-centred communication, significantly decreasing the impact of ineffective communication. This means treating them as individuals with unique experiences, values, and beliefs. It involves acknowledging their right to information, to ask questions, and to be involved in decisions about their care.


This principle goes beyond simply listening to what a patient says. It involves actively listening to understand their concerns, anxieties, and hopes. Putting yourself in the patient’s shoes and acknowledging their emotional state creates a foundation for trust and open communication.

Shared Decision-Making

Traditionally, healthcare followed a doctor-knows-best model. Patient-centred communication flips this script.  Treatment plans are developed collaboratively, taking into account the patient’s preferences, goals, and overall health situation. 

Information Sharing

Medical jargon can be a barrier to healthcare communication.  Patient-centred communication emphasizes providing clear and understandable explanations in layperson’s terms. This means breaking down complex medical information into manageable pieces and tailoring it to the patient’s level of understanding. 


Healthcare is a team effort. Patient-centred communication fosters collaboration between the patient, healthcare providers, and caregivers.  Working together, this team can develop a comprehensive plan that addresses the patient’s specific needs and preferences, ultimately leading to better health outcomes.

Benefits of Patient-Centered Communication

Patient-Centered Communication in Healthcare
Patient-Centered Communication in Healthcare

Investing in patient-centered communication isn’t just the right thing to do; it also leads to a range of positive outcomes for both patients and healthcare providers:

  • Increased Patient Satisfaction and Trust: When patients feel heard, respected, and involved in their care, they are more likely to be satisfied with their healthcare experience
  • Improved Adherence to Treatment Plans:  Understanding their treatment options and feeling empowered to participate in decision-making motivates patients to adhere to treatment plans more effectively. 
  • Better Health Outcomes and Quality of Life:  Effective communication allows for a more holistic approach to healthcare. By addressing the medical condition and the patient’s concerns and goals, patient-centred communication can significantly improve overall health outcomes and quality of life.
  • Reduced Healthcare Costs: Following treatment plans and better management of chronic conditions can lead to fewer hospitalizations and emergency room visits.  This translates to potential cost savings for both patients and the healthcare system as a whole.

Conclusion: The Power of Patient-Centered Communication

In today’s healthcare landscape, effective communication is no longer a luxury; it’s a necessity. Patient-centred communication, with its focus on respect, empathy, shared decision-making, clear information sharing, and collaboration, creates a foundation for trust and empowers patients to become active participants in their own care.

Want to learn more about healthcare communication and tips to better communicate with patients? Read here.

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